PRICING

European Union

All prices quoted in our product catalogue include VAT applicable within the European Union. Once the delivery destination has been selected, the applicable delivery charges will be calculated automatically and shown separately to the product price.

Countries outside the EU and non-EU Member States

Deliveries to non-EU Member States (Norway and Switzerland) or to any country outside the EU do not include customs duties or taxes levied by the destination country, which are payable by the customer.

The applicable delivery charges will be calculated automatically and show separately to the product price.

Canary Islands, Ceuta and Melilla.

Deliveries to the Canary Islands, Ceuta and Melilla do not include customs duties or taxes, which are payable by the customer.

Due to their special tax system, the territories of the Canary Islands, Ceuta and Melilla shall be deemed as non-EU territories. Therefore, purchases made by residents in those areas are tax-free.

Established customs clearance fees and duties are not included in our product prices or in the delivery charges and are payable on delivery by the customer.

The prices quoted on https://shop-boots.com/ are subject to change and revision at any time, as necessary.

Sale items.

All products advertised at a special price on https://shop-boots.com/ will be displayed on the website with the following information: offer price, normal price, % discount and the offer or promotion expiry date.

Our offers will be available until the indicated expiry date, unless stock of the relevant item(s) runs out, in which case the product(s) will automatically cease to be displayed on the website.

All packs are considered to be special promotions and are not subject to any other discount.


  • PAYMENT OPTIONS

  • Credit Card
  • Paypal
  • Bank Transfer

Credit card payments.

We accept Visa, Visa Electron and Mastercard credit and debit cards. Payments are processed through Servired, a 100% secure online payment gateway.

All transactions made on https://shop-boots.com/ are 100% secure. All transactions involving the communication of personal data or bank details will be processed through a secure server.


https://shop-boots.com/ uses a server based on SSL (Secure Sockets Layer) standard security technology. All the information provided by our customers is encrypted before being transmitted over the Internet.


Moreover, our customers’ credit card details are not stored in a database. Rather, this information is transferred directly to our POS (Point of Sale) terminal.

For payments by VISA or MASTERCARD the following details will be required: credit card number, credit card expiry date and the Card Validation Code (CVC) which is the last 3 digits printed in italics on the back of your VISA or MASTERCARD. The CVC further enhances the security of the transaction.

Credit card fraud is a crime, and COMERCIAL WESPOINT S.L. will take legal action against those who make a fraudulent transaction in our online store.


Payment by Paypal.

You can choose to pay by PayPal. Simply enter your PayPal account details or pay with your credit card. If you make your order by choosing PayPal as payment method, you agree to assume the expenses of shipping and return if you reject or change the order afterwards.

For further information, please visit the PayPal website at http://www.paypal.com.

Bank transfer.

If you choose to pay by bank transfer, you will receive an email with your order confirmation which contains the details of the bank account to which the transfer should be made in the name of Comercial Wespoint S.L.

It is very important that you include the purchase order number, as well as your name and surname in the transfer reference or item field, and that you make the transfer in the 3 days immediately after the order confirmation date in order to enable us to validate your order.


If you wish, you can send us a copy of the transfer receipt to info@shop-boots.com

However, no order will be deemed effective until our Administration Department receives a bank confirmation of the payment.

Please remember that the payment must be in EUROS and any exchange commission or bank charges will be payable by the customer.


For bank transfers made from outside Spain, make sure when you order the transfer you instruct your bank to charge to your account all bank fees and commissions incurred in making the transfer. Should you fail to do so, https://shop-boots.com/ may cancel your order upon not receiving full payment for the same.


DELIVERY CHARGES

Please consult the map and table for information about delivery charges by destination. See DELIVERY CHARGES TABLE.

Any additional charges such as customs fees and duties are not included in the displayed delivery charges and are payable on delivery by the recipient of the goods.

https://shop-boots.com/ reserves the right to modify delivery charges at any time. When making their purchase the customer is informed of the delivery charges applicable to their delivery area.

NOTE: if a customer orders a product that has previously be returned, the delivery charge will increase by 20 euros. This increase will be applied by our Customer Service Department who will also communicate said increase to the customer by email.

Delivery options and times.

https://shop-boots.com/ guarantees that orders placed before 18.00 (Spanish time) will be dispatched to our carrier on the same day, as long as the products are in stock and excluding orders placed on Saturdays, Sundays and bank holidays. In the latter case, the order will be processed on the first working day after it was placed.
Please note that delivery times refer to business days which may vary depending on local or national bank holidays. And remember, should you choose to pay by bank transfer, the order will not be dispatched until a confirmation of the bank transfer is received.
https://shop-boots.com/ reserves the right to change the delivery method and carrier, regardless of these terms, as long as such changes are not detrimental to our customers interests.

https://shop-boots.com/ reserves the right to change the delivery method and carrier, regardless of these terms, as long as such changes are not detrimental to our customers’ interests.
NOTE:under no circumstances will any delivery be sent to a PO Box.

NOTE: if you wish to order more than 4 pairs, we recommend you contact our Customer Services Department at info@shop-boots.com.


A) Home Delivery:


Transit time

Spain

15 to 20 days

Europe

15 to 20 days

Other countries

15 to 20 days


MADE-TO-ORDER PRODUCTS

Delivery times for made-to-order products will be longer due to the fact that products must be manufactured and are not available in stock. Made-to-order manufacture takes 30 days.


TAILOR-MADE PRODUCTS


https://shop-boots.com/ products are differentiated by our artisanal manufacturing process, which offers customers the opportunity to purchase unique made-to-order products, tailored to their specifications.


EXCHANGE AND RETURNS


https://shop-boots.com/ will accept the exchange or return of any of its products for any reason within 14 business days of receipt. To return or exchange a product, customers must comply with the conditions regarding exchanges and returns detailed below.

Exchanges.

If you wish to make an exchange, you have 14 business days from the date of receipt to do so.
To exchange a product, it must be returned in perfect condition, unworn and in its original packaging, including warranties, labels and user guide.

In the event of an exchange, the customer will pay all the delivery charges incurred in returning the product to our warehouse and the charges for delivering the new order.

https://shop-boots.com/will not accept exchanges for orders from customers in countries outside the EU, except from Norway and Switzerland.

Recommendation: if you are in any doubt as to the size you need in a certain model, please contact our Customer Services Department so they can advise you and prevent you making a mistake by sending an email to info@shop-boots.com


Returns.

The Client must indicate their intention by email at info@shop-boots.com, indicating the reason for the return, the confirmation number and all other useful information. https://shop-boots.com/ will respond by email with precise instructions on how to return the product.

The return of the product will be completed assuring that it is returned in perfect condition, not used, in the original packaging including guarantees, tags and recommendations of use and the address to which the product should be mailed will be indicated through email.

When the return is made due to a defect in the product or error en the delivery attributable to https://shop-boots.com/, the return shipping will be paid for by https://shop-boots.com/. Returns will be accepted 14 days after the user receives the order, in the case of dissatisfaction with the delivered product, the expenses and risks associated with the return of the product will be the responsibility of the Client, who must arrange the return delivery of the product and return the product with all original document and in perfect condition.


The reimbursement in the account of the client as a consequence of the return will be carried out within 20 days after the day in which the supplier notifies https://shop-boots.com/ of the reception of the returned product. For more information regarding deliveries and returns you can write to info@shop-boots.com. These conditions only apply to purchases made inside the EU and in the non-EU countries (Norway and Switzerland) to which we deliver.

https://shop-boots.com/ will not accept returns from outside the EU, except from Norway and Switzerland.

Once the goods arrive at our warehouse and we check that the aforementioned conditions have been met, https://shop-boots.com/ will accept the return of the product and will refund the purchase price using the same method of payment used for purchase:


a.) If you paid by credit card, the purchase price will be refunded to the same card.
b.) If you paid by cash on delivery or bank transfer, you will need to give us the details of the bank account to which we should refund the purchase price.
The full purchase price will be refunded within a maximum of 20 days from the receipt at our warehouse of the returned product or product to be exchanged. Please note that if you paid by credit card, refunds may not appear on your bank statement until the following month.

Return of faulty goods.

If you wish to return faulty goods, please send a photograph of them to info@shop-boots.com.within 14 working days after receiving your order.


Note: in the event that there is any evidence of intended fraud or deliberate non-fulfilment of our return conditions, https://shop-boots.com/ reserves the right to refuse to accept a return as the product does not meet the specified requirements.


Note: it is very important that the product or products you wish to exchange or return arrive perfectly packaged. We will not accept returns if the product or products have been damaged due to inappropriate packaging.


Note: https://shop-boots.com/ will not accept returns sent freight collect. Before you send any products for return or exchange please contact Customer Services.


FULL WARRANCY OF SENDRA BOOTS PRODUCTS


Customers of https://shop-boots.com/ will benefit from the warranty given by the manufacturer Sendra Boots
Defects or damages due to an improper use or handling of the material as well as damages from normal wear and tear, are not included in this warranty.
In order to benefit from this warranty you must contact us by sending an email to info@shop-boots.com