The languages in which you can navigate through sendraonline.com are: Spanish, English, German, French, Italian, Russian and Chinese.
If a product is out of stock we try to restock it as soon as possible. You can send us an email asking for the model and make the order so that you don’t have to wait for the following replacement.
The boots from Sendra are handmade product where there can be a minimal difference in how it turns out. Our customer service department will be happy to help you. If you have any questions, contact with info@shop-boots.com.
Become a fan on Facebook or follow us on twitter and fill out our news form by entering your email address.
Access the Newsletter Section and you can terminate your account easily.
If you have forgotten your password, in the section “Register Now” you can recover your password through “Have you forgotten your password?”
Once your order has been completed you will receive a confirmation email. If you do not receive the email, contact our customer service department.
In order to find out the status of your order, access “Mi Account” and select Completed Orders.
From the shopping basket you can eliminate items that you do not want as long as the order has not already been completed.
Yes, however, if the order has already been shipped you must pay for the shipping and handling expenses.
Customer Service Hours: Monday to Friday 9:00 am to 3:00 pm.
Payment
We accept the following payment methods:
Paypal and credit or debit card
Your card could be denied for the following reasons:
The card is expired. Check to see if your card exceeds the validation date. Your card might have reached the maximum spending limit. Consult with your bank to see if your card has exceeded the allowed amount. There might have been incorrect information entered in the form. Check that you have filled in every necessary field.
If you send us an email at info@shop-boots.com with the information of your company we will send you the invoice.
Yes, the information is transmitted is encrypted in SSL. For the payment with Visa and Mastercard only Ces (Sure Electronic Trade) is accepted. Through verifying that the card adheres to the CES system, the system will contact the bank that issued the card so that the buyer authorizes the purchase. When the bank confirms the authenticity the card will then be charged. In case of the contrary, the order will be cancelled.
Delivery
You can receive your order at the address that you indicate, your house, work, or another address in particular.
No the country where the product is delivered always has to be the same as where the purchase was made.
In order to become familiar with the timetable for deliveries consult the following table.
Consult the table delivery expenses according to the country of destination.
Yes, through “My Account” under “Completed Orders” you will be able to see the status of your order.
Once we have verified your order we will send you an email in order to confirm the day it leaves the warehouse along with a tracking number. The carrier will contact you through an sms or email in order to inform you of the details of the deliver. You can contact our customer service department at any moment so that we can you in any way possible.
Returns
In order to return an item with 14 days of its receipt you must return to us the packaged product in perfect condition along with the commercial invoice. If you have any doubt or questions, contact our customer service department.
The period allowed for return of an item is 14 days after receipt of the product.
The client must pay for the return of the package to our warehouse, except in cases where the product is found defective. In those cases we will accept all shipping and handling expenses. In order to arrange a return, please contact our customer service department.
Once your return has been successful, you will receive the reimbursement in the same way you made the purchase.
After the returned package is examined (all of the items are in perfect condition with tags, etc.) you will receive a confirmation email indicating that the you will receive the reimbursement within a few days. Remember that the payment to a credit card always depends on your bank.
Contact our customer service department and we will solve the problem as soon as possible. https://shop-boots.com/ reserves the right to reject returns send outside of the indicated return period or products that are not in the same conditions that they were received. NOTE: Custom orders can not be changed.
Changes
The products can be exchanged for another size or model within 14 days from receipt of order, provided they are undamaged and available stock. Shipping costs to our warehouse are the responsibility of the customer. NOTE: Custom orders can't be exchanged.
The final date to exchange the item is 14 days from receipt of the order.
