Shipping and returns
PRICING
European Union
All prices quoted in our product catalogue include VAT applicable within the European Union. Once the delivery destination has been selected, the applicable delivery charges will be calculated automatically and shown separately to the product price.
Countries outside the EU and non-EU Member States
Deliveries to non-EU Member States (Norway and Switzerland) or to any country outside the EU do not include customs duties or taxes levied by the destination country, which are payable by the customer.
The applicable delivery charges will be calculated automatically and show separately to the product price.
Canary Islands, Ceuta and Melilla.
Deliveries to the Canary Islands, Ceuta and Melilla do not include customs duties or taxes, which are payable by the customer.
Due to their special tax system, the territories of the Canary Islands, Ceuta and Melilla shall be deemed as non-EU territories. Therefore, purchases made by residents in those areas are tax-free.
Established customs clearance fees and duties are not included in our product prices or in the delivery charges and are payable on delivery by the customer.
The prices quoted on https://shop-boots.com/ are subject to change and revision at any time, as necessary.
SHIPMENTS AND RETURNS
EXCHANGES
To make an exchange you will have to return your order, and place a new order.
RETURNS
RETURN ORDERS FROM EUROPEAN UNION COUNTRIES
You have 14 days to return your order from the day the transport agency delivered it.
Request a return of the order by entering your Customer Account on the website and in the order details select the "Request return of the order" option. Then select the item or items you want to return.
If you are not a registered user, in order to make the return you must create a customer account from the Registration Form using the same email with which you placed the order.
The product must be unworn and in its original condition, i.e. without wrinkles, scratches or stains on the leather or soles and in its original packaging, including warranties, labels and recommendations for use.
Put a copy of your order inside the box and pack the package as you received it.
If you don't have a printer, put a piece of paper with your details and order number on it (this is important so that the logistics centre knows which order it is when they receive it). This will avoid delays in processing).
The costs and risks associated with the return of the product are borne by the customer, so you have to send us the package, paying the shipping costs and ensuring delivery to our logistics centre in perfect condition. It must be a shipment with delivery to our address. We will not pick it up at your door, nor at any local post office.
We will refund the amount of the order (minus shipping costs, if any) by the same means you paid and within 20 days from the day the logistics centre notifies the receipt of the returned products.
(The logistics centre needs several days to check the returned products, so the refund will not be made on the same day that the transport agency notifies you that the package has been delivered, but a few days later).
Return address:
MAILBOXES ETC VILLENA
Partida las Tiesas nave 501
(03400) Villena-Alicante
Spain
Tel. +34 96 615 12 00
For more information about shipping and returns you can write to: info@shop-boots.com
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RETURN OF ORDERS FROM COUNTRIES OUTSIDE THE EUROPEAN UNION (EXCEPT UK, SWITZERLAND, USA AND CANADA)
1. RETURN TIME
You have 14 days to return your order from the day the transport agency delivered it.
Request a return of the order by entering your Customer Account on the website and in the order details select the "Request return of the order" option. Then select the item or items you want to return.
If you are not a registered user, in order to make the return you must create a customer account from the Registration Form using the same email with which you placed the order.
2. PACKAGING
The product must be unworn and in its original condition, i.e. without wrinkles, scratches or stains on the leather or soles, in its own bags, with all the protections and in the correct position inside the box to avoid scratches during transport, as well as in its original packaging, including guarantees, labels and recommendations for use. Put a copy of your order inside the box and pack the package as you received it. If you don't have a printer, put a piece of paper with your details and order number on it (this is important so that the logistics centre knows which order it is when they receive it). This will avoid delays in processing the order).
3. DELIVERY COSTS
The costs associated with the return of the product are charged to the customer, but to make the cost as economical and fast as possible, we will send you a return label from our transport agency that you will have to pay beforehand. When we receive your return request, we will send you a link to make the payment through the web. The cost will be the same amount that you paid for the shipment of the order.
4. RETURN LABEL AND DOCUMENTS
Customs must check that you are returning exactly the same order you received from us. To do this, in addition to the return label, you must attach the following documents to the outside of the box (so that the carrier does not lose it):
- UPS RETURN LABEL
- ORIGINAL INVOICE FOR THE ORDER YOU RECEIVED
- RETURN INVOICE
- DUA" DOCUMENT
We will send you the return label and all the necessary documents a few days after you have paid the shipping costs.
4. COLLECTION OF THE PARCEL
You have to arrange with UPS the day and time that suits you best to pick up the package at your address. To do this you will have to call the UPS office in your country indicating your name and Tracking number.
5. NOTIFY US WHEN UPS PICKS UP THE PACKAGE
Notify us when the UPS transport agency has picked up the package for tracking purposes.
6. REFUND OF MONEY
We will refund the amount of the article or articles you are returning by the same means you paid for them and within 20 days from the day the logistics centre notifies us of receipt and confirms that the articles are OK. (The logistics centre needs several days to check the returned products, so the refund will not be made on the same day that the transport agency notifies you that the package has been delivered).
If you have any doubts, please let us know before returning the order. You alone are responsible for any problems, delays or extra costs incurred due to the return of your order.
For more information about shipping and returns you can write to: shop@sendra.com
Return address:
MAILBOXES ETC VILLENA
Partida las Tiesas nave 501
(03400) Villena-Alicante
Spain
Tel. +34 96 615 12 00
For more information about shipping and returns you can write to: info@shop-boots.com
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RETURN ORDERS FROM UNITED KINGDOM (UK), SWITZERLAND, UNITED STATES (USA) AND CANADA
1. You have 14 days to return your order from the day the transport agency delivered it.
2. Request the return of the order by entering your customer account on the website and in the order detail select the option "Request order return". Then select the item or items you want to return.
If you are not a registered user, in order to make the return you must create a customer account from the registration form using the same email with which you made the order.
3. Inside your order box you will find the following documents:
- Instructions to make the return
- Return label
- Return invoice (2 units)
- Transparent plastic adhesive envelope
4. Put one of the two return invoices inside the box (If you ordered several products and you do not return them all, ask us by email for a new return invoice that contains only the items you are returning and print two copies).
5. Pack the order in the same way you received it (If you return fewer items than you ordered, pack with a smaller box).
The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles; inside their own bags, with all the protections and in the correct position inside the box to avoid scratches during transport; as well as in its original packaging, including guarantees, labels and recommendations for use.
6. Paste the return label outside the packaging box and next to it the transparent adhesive envelope with the other return invoice inside.
7. Call the transport agency to agree with them the day and time slot to collect the package, or take it to the Fedex Store closest to your home:
--UK--
OPTION 1: Call 03456 07 08 09
OPTION 2: Take the package to the FedEx Store. UK stores Location: https://local.fedex.com/en-gb
--SWITZERLAND--
OPTION 1: Call 1 800 463 3339 OPTION 2: Take the package to the FedEx Store. SWITZERLAND stores location: https://local.fedex.com/en-ch
--USA--
OPTION 1: Call 1 800 463 3339
OPTION 2: Take the package to the FedEx Store. USA stores location: https://local.fedex.com/en-us
--CANADA--
OPTION 1: Call 1.800.463.3339. OPTION 2: Take the package to the FedEx Store. CANADA stores location: https://local.fedex.com/en-ca
8. Notify us by email the day the transport agency has picked up the package or when you have left it at the Fedex store.
Any questions you have, please let us know before returning the order.
Only you are responsible for the problems, delays or extra expenses that are caused due to not complying with the instructions, or for the return by means other than our transport agency.
9. We will refund the money for the returned product or products by the same method you paid for and within a period of 20 days from the day the logistics center notifies the receipt and quality review. We will deduct the amount corresponding to the return shipping costs, which depend on the country of origin:
--UK AND SWITZERLAND--
1 PAIR OF BOOTS: 45€
2 PAIRS OF BOOTS: 55€
--USA AND CANADA--
1 PAIR OF BOOTS: 95€
2 PAIRS OF BOOTS: 120€
Return address:
MAILBOXES ETC VILLENA
Partida las Tiesas nave 501
(03400) Villena-Alicante
Spain
Tel.+34687027777
For more information about shipping and returns you can write to: info@shop-boots.com
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DELIVERY TIME*.
SPAIN: 2 to 3 working days
EUROPE: 6 to 10 working days
REST OF THE WORLD: 10 to 15 working days
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When will I pay for my order?
If you have chosen CARD or PayPal as a payment method, we will proceed to ship your order once we have received payment. If you place your order using Pay-Pal as a payment method, you agree to assume the shipping and return costs if you reject or change the order later.
If you choose to pay by card, the order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank. Online payment by credit card is made through the "Secure Socket Layer" security system, which encrypts your banking details when they are transmitted over the internet.
If any of the items you have chosen are not available, and we have received payment from you, we will refund the amount of the unavailable item.
Can I change my shipping information after I have placed my order?
Once we have shipped your order to the shipping address you have provided, we cannot change the shipping information.
If you are not at home when your package has arrived, the courier will leave you a notification letter so that you can contact it to agree on another time or so that you can go pick it up at the courier office.
Can I know the status of my order online?
Once the items are ready to be shipped, we will send you an email to notify you that your package has been shipped and will include a link to the courier. From there you can track and see the shipping status of your order.
You can contact our customer service team to resolve any questions.
When will I recive my order?
Many of our shipments are received between 1 and 3 business days after payment is received. When you place the order, when choosing your shipping method, we indicate the delivery time for each shipping option.
Where is my order?
If you have not received your order within the estimated time period for your country after having made your payment, contact us (please provide us with your name, email, order number and telephone number) and we will resolve the problem as soon as possible. possible.
If you have any questions about the status of your order, please contact our Customer Service using the following.
Our Customer Service will be happy to help you.
What happens if I am not at home when my package has arrived?
If you are not at home when the package has arrived and the courier cannot leave the package with another person you trust, the courier will leave you a notice letter so that you can contact the courier office. and agree on another time. The courier will come to your shipping address 2 times to deliver the package. If no one can receive the package at the address provided, please tell us your work address or that of a friend/relative.
For what reasons has my package been returned?
If we receive your returned package it may be for the following reasons:
-The address you have provided us is incorrect.
- No one has been able to pick up the package during the 2 week period.
- The package has been rejected by the customer.